社交媒体运营的核心，已经不再停留于把信息说清楚。在线交流缺少肢体动作等非语言线索，纯文字容易显得缺少温度。因此，颜文字逐渐成为传递情绪的重要工具。它们让一句客服话术拥有态度，也让品牌沟通从单纯的功能说明，走向更细腻的体验设计。 从沟通
From Time-Sharing Terminals to AI Dialogue Across the Networked Age: Where Digital Conversation Goes Next
The rise of online dialogue begins long before mobile apps. In the period of mainframe dominance, computers were massive, institutional, and far from ordinary users. Work was usually handled through delayed computation. People prepared paper tapes, submitted programs and data, and waited for a pr